iPhone AppleCare Theft and Loss replacement

That seriously sucks. Guess I better get prepared for the worst. After this experience I think I'll be canceling my Apple insurance and looking into whatever AT&T has to offer. Glad you got your phone back finally.

Unfortunately, there is nothing at all that we can do - we are other end users here and Apple does not participate here. Contact AIG (the insurance company).

Apple does not administer theft/loss claims - the insurance company does. And Apple cannot ship a replacement until the claim has been approved by the insurance. So, check with the insurance to check on the status.

Did you ever get a replacement phone? I started this process on Monday and it's now Thursday, still waiting. Does Apple ever supply loaner phones? This is the worst phone insurance experience I've ever been through. The stress of not having a phone when my work literally depends on it is unbearable.