You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone refund

We have the new phone (an I-Phone 14) and an order number as well as a Quote ID.

We do not have a return mailing address or a mailing slip for the old phone.

How do we get one?

Thanks


[Personal Information Edited by Moderator]

Posted on Jan 1, 2023 8:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2023 8:55 AM

Apple will send you a return package (as a separate shipment) containing the label/address, and you have 14 days (from the date you receive that package) to return your old iPhone.

Regards

Giulio


1 reply

iPhone refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.