You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

I was given an iPad and I can’t unlock it

How do I unlock an iPad given to me

iPad Pro, 11-inch, 4th Gen, Wi-Fi

Posted on Jan 1, 2023 6:40 PM

Top-ranking reply

Level 7

22,948 points

Posted on Jan 1, 2023 7:06 PM

Your description suggests that the donor has not signed the device out of their iCloud account and that the activation lock is still active.

Read How to remove Activation Lock - Apple Support to see how they can fix this for you. The page is also linked above. You may have viewed this page before posting your question.

View in context

Similar questions