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Apple Watch - not counting steps, green lights sometimes on then off, not measuring activity on the watch

Hi having big drama with my apple watch


not counting steps, green lights sometimes on then off, not measuring activity on the watch


Tried hard starting both phone and watch

Unpairing both


Still nothing been like this for over a week , any ideas?


Posted on Jan 3, 2023 3:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2023 4:20 AM

Try and update your watch and iPhone to the latest available software to see if the problem persists


First, check this:


1. in the watch app on your iPhone, go to my watch>privacy>check that fitness tracking and heart rate are enabled

  1. Go to my watch, workout, turn off power saving mode
  2. In the watch app, go to my watch>passcode>turn wrist detection on


After that try and restart both your iPhone and watch, while restarting your iPhone first


Are you using third party apps for fitness tracking, sleep tracking or heart rate, you might want to see if they are active, and if so, remove them temporarlily to see if the problem is caused by this apps


If the issue persists ,Contact - Official Apple Support to set your device up for service


1 reply
Question marked as Top-ranking reply

Jan 3, 2023 4:20 AM in response to WarrenMus

Try and update your watch and iPhone to the latest available software to see if the problem persists


First, check this:


1. in the watch app on your iPhone, go to my watch>privacy>check that fitness tracking and heart rate are enabled

  1. Go to my watch, workout, turn off power saving mode
  2. In the watch app, go to my watch>passcode>turn wrist detection on


After that try and restart both your iPhone and watch, while restarting your iPhone first


Are you using third party apps for fitness tracking, sleep tracking or heart rate, you might want to see if they are active, and if so, remove them temporarlily to see if the problem is caused by this apps


If the issue persists ,Contact - Official Apple Support to set your device up for service


Apple Watch - not counting steps, green lights sometimes on then off, not measuring activity on the watch

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