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I have an error that my face id cannot be used, please fix it for me, thank you

Why does my phone have a face id error?

Posted on Jan 4, 2023 7:49 AM

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Question marked as Top-ranking reply

Posted on Jan 4, 2023 8:15 AM

This is a user to user forum, we cannot fix anything for you here. The error means there is something wrong with their Face ID camera. If you recently had the iPhone services or the screen replaced damage may have been caused to the camera in the process.


Follow the steps in the support document you posted from. If those steps do not work, then set up an appointment at an Apple Store or authorized service provider to have them check it out and repair it.

click here ➡️ take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone

1 reply
Question marked as Top-ranking reply

Jan 4, 2023 8:15 AM in response to Khang123fhfhh

This is a user to user forum, we cannot fix anything for you here. The error means there is something wrong with their Face ID camera. If you recently had the iPhone services or the screen replaced damage may have been caused to the camera in the process.


Follow the steps in the support document you posted from. If those steps do not work, then set up an appointment at an Apple Store or authorized service provider to have them check it out and repair it.

click here ➡️ take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone

I have an error that my face id cannot be used, please fix it for me, thank you

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