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arcade games don't load on Apple TV

Just started with Apple Arcade. Games don't load on Apple TV at all. No problem loading on my iPhone.

Apple TV 4K, tvOS 16

Posted on Jan 5, 2023 4:02 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2023 12:40 PM

Hello Crokinole,


It may help to try forcing the game to close, and then relaunch it: Switch quickly between Apple TV apps


Switch between apps or force an app to quit
1. On the Siri Remote, press the TV button   twice quickly. 
Windows representing each of the open apps appear in a row on the screen.
Apple TV screen showing App Switcher
2. In app-switching view, navigate to a different app in the center of the screen, then do either of the following:
•Switch to the highlighted app: Press the clickpad center (Siri Remote 2nd generation or later) or touch surface (Siri Remote 1st generation).
•Force the highlighted app to quit: Swipe up on the clickpad or touch surface.
3. To leave app-switching view without changing apps, press the Back button  (Siri Remote 2nd generation or later) or Menu button button (Siri Remote 1st generation).


Restarting the Apple TV can also help with some issues. This page has the steps needed for that: How to turn off or restart your Apple TV


Restart your Apple TV
If your Apple TV isn't responding, restart it with your remote:
•With your Siri Remote (2nd generation or later) or Apple TV Remote (2nd generation or later)*: Hold down the Back  and TV/Control Center  buttons. Let go when the light on your device flashes.
•With your Siri Remote (1st generation) or Apple TV Remote (1st generation)*: Hold down the Menu and TV/Control Center  buttons. Let go when the light on your device flashes.
•With your Apple Remote (aluminum or white): Hold down the Menu and Down buttons. Let go when the light on your device flashes.

Unplug your Apple TV
If the Settings menu and your remote don't restart your device, unplug your
Apple TV from power. Wait six seconds, then plug it back in.


Cheers.

2 replies
Question marked as Top-ranking reply

Jan 8, 2023 12:40 PM in response to Crokinole

Hello Crokinole,


It may help to try forcing the game to close, and then relaunch it: Switch quickly between Apple TV apps


Switch between apps or force an app to quit
1. On the Siri Remote, press the TV button   twice quickly. 
Windows representing each of the open apps appear in a row on the screen.
Apple TV screen showing App Switcher
2. In app-switching view, navigate to a different app in the center of the screen, then do either of the following:
•Switch to the highlighted app: Press the clickpad center (Siri Remote 2nd generation or later) or touch surface (Siri Remote 1st generation).
•Force the highlighted app to quit: Swipe up on the clickpad or touch surface.
3. To leave app-switching view without changing apps, press the Back button  (Siri Remote 2nd generation or later) or Menu button button (Siri Remote 1st generation).


Restarting the Apple TV can also help with some issues. This page has the steps needed for that: How to turn off or restart your Apple TV


Restart your Apple TV
If your Apple TV isn't responding, restart it with your remote:
•With your Siri Remote (2nd generation or later) or Apple TV Remote (2nd generation or later)*: Hold down the Back  and TV/Control Center  buttons. Let go when the light on your device flashes.
•With your Siri Remote (1st generation) or Apple TV Remote (1st generation)*: Hold down the Menu and TV/Control Center  buttons. Let go when the light on your device flashes.
•With your Apple Remote (aluminum or white): Hold down the Menu and Down buttons. Let go when the light on your device flashes.

Unplug your Apple TV
If the Settings menu and your remote don't restart your device, unplug your
Apple TV from power. Wait six seconds, then plug it back in.


Cheers.

arcade games don't load on Apple TV

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