You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i can’t download uninstalled apps

i have some apps that were FREE from the app store that i deleted a while ago. it shows the little cloud icon indicating i can download the app again since i’ve already previously installed it. but, when i press the symbol, it prompts me to sign in. when i sign in, it makes me confirm my payment method. and when i do, it says payment method declined. on a FREE app. i have tried many different things and nothing seems to fix this. please help.

Posted on Jan 14, 2023 1:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2023 2:18 AM

Hi Brenden,


You must have a valid payment method established with your Apple ID before you can download and install any app whether it is a free app or a paid app.

If you are having difficulty establish a valid payment method then either contact your bank (card issuer) and/or contact 👉 Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Jan 14, 2023 2:18 AM in response to brenden2222

Hi Brenden,


You must have a valid payment method established with your Apple ID before you can download and install any app whether it is a free app or a paid app.

If you are having difficulty establish a valid payment method then either contact your bank (card issuer) and/or contact 👉 Apple Support


Axel F.

i can’t download uninstalled apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.