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Local storage of mail with IMAP, MAC Mail and Comcast as a provider

I am using an iMac with Mojave, Mac mail for email and Comcast as an email provider. I have 4 Comcast email addresses, all configured now for POP3 for incoming mail. My email is stored locally and most of it is in folders and many sub-folders, either through filtering or by being manually moved. This folder structure and the stored emails are very important to me.


I need to get a laptop and access my email folders from it. IMAP for incoming emails doesn't store locally by default. I have been reading that it could be potentially setup to also store locally. I do not know if that depends on the email client or the email provider or both.


I have the following questions for those of you familiar with the two protocols, Mac mail and Comcast.


  1. Can IMAP be configured for Mac mail such that it stores emails both locally and on the Comcast server? If Mac mail doesn't support that, is there another email client that does?
  2. When using IMAP, does synchronization happen between Mac mail on one's computer (e.g. my iMac and/or a laptop) and the Comcast server? Would all email folders and sub-folders that I have now locally on my iMac be synchronized (including all emails I now have in them)?
  3. Is synchronization happening both ways (e.g. if I create folders in webmail on the server or if I create folders on my iMac)?
  4. Does synchronization imply that deletion of emails on one device, would delete those emails on the server and also locally (if local storage is possible with IMAP)?
  5. What would be the implication to my existing email folders (including Incoming and Outgoing) if I changed the configuration of my emails from POP 3 to IMAP?


Sorry if my quite ignorant questions do not make sense. Thanks in advance for sharing your expertise.

iMac 21.5″, macOS 10.14

Posted on Jan 17, 2023 1:28 PM

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Question marked as Top-ranking reply

Posted on Jan 20, 2023 8:30 AM

Answer from Comcast on the same topic:


"If you have no issue on our webmail platform then the issue is not something anyone at Comcast can assist with. The reason being is if the platform we own/manage is working fine then the issue lies in the configuration of the third-party email service you are using or within the device you are accessing your email on. We don't recommend using 3rd party email clients. At Comcast, we can assist with supporting your Comcast services, our products, and our platforms. Unfortunately, our teams are unable to assist with troubleshooting Apple Mail systems as that is not our platform."


With both sides pointing to each other, the customer ends up in the middle with no help....

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5 replies
Question marked as Top-ranking reply

Jan 20, 2023 8:30 AM in response to Suzy2014

Answer from Comcast on the same topic:


"If you have no issue on our webmail platform then the issue is not something anyone at Comcast can assist with. The reason being is if the platform we own/manage is working fine then the issue lies in the configuration of the third-party email service you are using or within the device you are accessing your email on. We don't recommend using 3rd party email clients. At Comcast, we can assist with supporting your Comcast services, our products, and our platforms. Unfortunately, our teams are unable to assist with troubleshooting Apple Mail systems as that is not our platform."


With both sides pointing to each other, the customer ends up in the middle with no help....

Jan 18, 2023 4:50 PM in response to Suzy2014

Hi Suzy2014,


Thanks for posting in Apple Support Communities.


IMAP accounts do not store your mail on your device. Your email is being read from the email server. POP downloads your messages to your device and they are then deleted from the email server. If there is a way to set up your email account to use both, it would be best to contact your email provider on steps to do so.


When you setup mail on your Mac, mail is synced as it shows on your email server with your folders. You can create different folders and apply additional mail rules in the Mail app.


How mail is deleted is purely dependent upon whether the account is setup as IMAP or POP. You would need to contact your mail provider on whether any changes would occur depending on setup.


Included below are a few helpful links from Apple's Mail User Guide.


Add email accounts in Mail on Mac

Read emails in Mail on Mac



Regards.


Jan 19, 2023 2:21 PM in response to ASTRO24

Thanks Astro24. I understand the very basics of POP and IMAP.


Unfortunately they do not explain how synchronization and deletions happen when multiple different devices (using the same email addresses and same provider) accomplish that. Any Comcast user knows that their support lacks and that their staff is almost impossible to access; when you can reach one in person, they really do not know anything about email. That's why I turned to this forum, hoping to find someone who might be a Comcast user, who also uses different Apple devices and understands what happens with incoming email configured for IMAP on some devices and maybe with POP on others, etc. and could address my questions 2-5. Even if Comcast is not the provider, I think that the answers could be the same, driven by the definition of the two protocols for incoming mail.


Similar questions are:


1) What is the definition of "synchronization" between the server and emails on all the devices accessing it and how is it implemented when all devices are configured for IMAP?


2) If I save my emails on my iMac in dedicated folders that I create, would "synchronization" impact them? If I were to delete an email on my iphone after I saved it in a folder on my iMac, would that email be deleted in the folder on the iMac? If later on I would delete the email saved in a folder created by me on my iMac, would it be deleted on the server and on my iPhone?


3) If I create folders on my iMac, will the same folders be created on my iPhone and on the server?


Does anyone know how synchronization happens?


My email configurations for incoming mail on my iMac currently are POP 3 for all 4 of my Comcast email addresses. On my phone, they were configured as IMAP. As a result, folders created on the Comcast server using their webmail with a browser, were displayed on my iphone, but not on my iMac.


One of the two vendors had to change something and the folder synchronization between the server and the iphone no longer works. I am trying to see if someone knows how this synchronization is supposed to happen., as it is not exactly as simple as one would assume and none of the 2 vendors' reps whom I was able to reach understands it or knows about it, they just point to each other.






Jan 19, 2023 3:01 PM in response to Lager1

Thanks. I was hoping that maybe someone from Apple is on this Forum and might have the know-how to address these questions. Synchronization doesn't happen in the vacuum and it is not done by Comcast, it is done "through" their server. Synchronization between devices is a capability that Apple implemented and it supports and it implies the two vendors working together. Synchronization can happen only when one vedor interfaces with the other, both vendors have to be involved. As a result, qualified Apple staff that implemented it and maintains it has to be very familiar with what I am asking about. One would have hoped that they might have even documented what was implemented and someone can explain what was defined as "synchronization" (and how it is supposed to work) before it was implemented, particularly since two vendors and multiple teams had to be involved. I would find it hard to believe that nobody at Apple or no Apple user knows.... But I might be wrong..

Local storage of mail with IMAP, MAC Mail and Comcast as a provider

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