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Family sharing isn’t working

Why won’t Apple Music share for my family members after I bought the family plan

Posted on Jan 17, 2023 5:27 PM

Reply
1 reply

Jan 19, 2023 9:13 AM in response to Youresadd

Hello Youresadd,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with sharing Apple Music. Try the steps here to see if they resolve the issue: Add a family member to your subscriptions from Apple - Apple Support


"What happens when you share a subscription with your family?

You and up to five family members can enjoy access to Apple Original TV shows and movies on Apple TV+, and share Apple services like Apple Music, Apple Arcade, Apple News+, and more. When you share subscriptions, each person sees their own preferences and recommendations — not the whole family’s. And when you share an iCloud+ plan, family members can't see each others’ photos, files, or documents.



How to add a family member to your subscription from Apple

  1. Open the Settings app.
  2. Tap your name, then tap Family Sharing.
  3. Tap Set Up Your Family, then follow the onscreen instructions and invite your family members. Already set up Family Sharing?
  4. Eligible subscriptions are automatically shared with your family members.

Learn how to use a Mac to set up Family Sharing.



If you still can't share a subscription

After you set up Family Sharing, eligible subscriptions are automatically shared with your family members. If your family members can't access a subscription, here's what to do:

  • If the subscription is an individual or student subscription, upgrade your subscription to a family plan
  • Subscriptions that aren't made by Apple, also called third-party subscriptions, might not be eligible to share. If a subscription is shareable, you see a Share with Family option when you go to Settings > [your name] > Subscriptions and tap the subscription.



Who is charged for the subscription?

If Purchase Sharing is turned on, the family organizer pays for everyone's subscriptions.*

If you're the family organizer and you don't want to pay for family members' purchases and subscriptions, you can turn off Purchase Sharing. When Purchase Sharing is turned off, everyone must use their own payment method. When Purchase Sharing is turned off, family members can share subscriptions, but they can't share individual purchases like apps or books.

Learn how purchases are billed if a family member has Apple ID balance.

Apple Media Services and features might vary by country or region. Learn more about what's available in your country or region."


We hope this helps.


Cheers!


Family sharing isn’t working

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