I’m trying to update my payment it’s not working

Hello Lola,

It would help if you would provide some indication of how you are trying to do this and more details about the problems you are encountering. Include error messages.

Make sure you are following the standard procedure correctly:

From: If you need to change or update your Apple ID payment method - Apple Support

"If you change your address, the credit or debit card information that you use with your Apple ID might be automatically updated by your financial institution, and you don't need to take action. But if there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card."

"Update your payment method on your iPhone or iPad

1. Open the Settings app.

2. Tap your name.

3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.

4. Tap Add Payment Method, enter the new payment method, then tap Done.

5. Tap Edit.

6. Tap the red delete button next to the old payment method, then tap Delete.

For more information about changing your payment check out this article: If you need to change or update your Apple ID payment method --> If you need to change or update your Apple ID payment method - Apple Support

Review this document about what to do if your payment method is declined in the App Store or iTunes Store. Click here --> If your payment method is declined in the App Store or iTunes Store - Apple Support It mostly just suggests you make sure your payment method is up to date or to try a different one. Apple is just checking with the system linking to your financial institution and asking if the payment method is valid. The system is providing a negative response. Make sure the name and address are entered exactly as it appears on your financial institution bills and that the 3 digit CVV is correct. Check with your financial institution about the status of your card.

Make sure this is one of the payment methods that you can use with your Apple ID; click here --> Payment methods that you can use with your Apple ID - Apple Support A solution may be to use a method from the same country as the store you are using, but Apple no longer states either way if this is a requirement (it used to say, "Make sure that the billing address for your payment method matches the billing address for your Apple ID" but has now dowsized this to "You might need to ask your financial institution to allow international purchases on your debit or credit card." in: If your payment method is declined in the App Store or iTunes Store - Apple Support .)

・Unfortunately the list is somewhat general and does not list individual brands of cards (I guess there are too many and are constantly changing).

・Also read any footnotes in the document.

・Finally, note that the document only says which methods _are_ acceptable, not which ones _must_ also be present under certain situations such as when a subscription is involved.

If you still have problems, contact official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

See a list of Apple phone numbers around the world, in this article --> Contact Apple for support and service - Apple Support

If you're in India, click on this link to read an April 2022 notice 'About billing for Apple subscriptions and media products in India' --> About billing for Apple subscriptions and media products in India - Apple Support

Additional verification that may be required when making purchases in Europe --> About billing and purchases in Europe - Apple Support