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I just purchase a new MBP 14 today.
The spec is 14-inch MacBook Pro - Space Gray MBP 14 SG/12C/30C GPU/32G/1T-USA. I purchase the computer at store and add AppleCare+ at the same time.
But the appleCare agreement show that the product info wrong as:MBP 14 SG/12C/19C GPU/16G/1T
Not Sure what happen there. The serial number is the same and the machine itself's spec is correct, just the spec on the agreement get wrong.
MacBook Pro Apple Silicon 2023
LumiN0va Said:
"Wrong Product infomation on AppleCare agreement: [...]The serial number is the same and the machine itself's spec is correct, just the spec on the agreement get wrong."
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Troubleshooting Device Inconsistencies:
A Glitch in Apple's Device Database?
I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring. Provide them with the serial number, when calling.
Apple Contact Info:
LumiN0va Said:
"Wrong Product infomation on AppleCare agreement: [...]The serial number is the same and the machine itself's spec is correct, just the spec on the agreement get wrong."
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Troubleshooting Device Inconsistencies:
A Glitch in Apple's Device Database?
I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring. Provide them with the serial number, when calling.
Apple Contact Info:
LumiN0va Said:
"Wrong Product infomation on AppleCare agreement: it is not used.: I purchase it today at Apple UTC at La Jolla. The AppleCare+ and the device is purchase at the same time. Not sure what happen"
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Verifying a Genuine iPhone:
See what Apple's Site Shows:
Enter the iPhone's Serial Number at this link: Check Your Service and Support Coverage - Apple Support. If this shows up as an iPhone, then this is original.
it is not used.
I purchase it today at Apple UTC at La Jolla.
The AppleCare+ and the device is purchase at the same time.
Not sure what happen
Wrong Product infomation on AppleCare agreement
