I have an iPhone 14 pro with Face ID enabled and raise to wake disabled. I have a passcode set, as well. I make sure to lock my phone before putting it in my pocket. I also have my hands in my pocket, because it’s winter. My phone unlocks enough to take videos, make phone calls, contact people on Facebook, etc. This also happened on my iPhone SE which did not have Face ID. How can I stop this from happening?
iPhone 14 Pro, iOS 16
Hello Fee_the_Grinch,
Welcome to Apple Support Communities!
We want to help determine what might be unlocking your iPhone. This explains all the ways the iPhone might be unlocking, start with:
"Wake and unlock iPhone
iPhone turns off the display to save power, locks for security, and goes to sleep when you’re not using it. You can quickly wake and unlock iPhone when you want to use it again."
This Apple Support page has the full details: Wake and unlock iPhone - Apple Support
If you feel there is still an issue, try restarting the iPhone and then testing again.
Please let us know if you have further questions.
Cheers!
Hey Fee_the_Grinch,
Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by contacting Apple Support directly using the link below.
Take care.
Hi justin_900,
Thank you for your response and apologies for the delay.
I checked the article "Wake and unlock IPhone", but it does not seem to cover my issue. Due to the frequency of my IPhone SE second generation unlocking in my coat and pants pockets, I immediately disabled the raise to wake feature after purchasing my IPhone 14 Pro, to avoid additional problems. I have a passcode set on my phone to avoid it accessing apps when the screen is accidentally activated. I also consciously double check that my phone is locked before putting it in my pocket, since I have had this issue so often. While there may be times that I forget this check, I have had it unlock before even though I ensured it was locked properly.
Mostly, it just accesses my camera and drains the battery by taking videos, which is something it doesn't need to be unlock to do, however, it has unlocked entirely on occasion and made phones calls to my contacts and started Facebook messenger chats. I find this odd since it shouldn't be able to unlock without my passcode or face.
It seems like it registers my face ID before I lock it (i.e. if I check the time and then press the side button to lock it again) and still applies my face ID unlock when the side button accidentally gets tapped again too soon, even though I've turned off the screen in between. Is it possible that the face ID unlocks the phone for a short time even if it is relocked using the side button? Alternatively, is it possible the side button lock is not always locking the phone immediately?
I just tested the following steps and my phone remained unlocked without the lock symbol appearing and access to my apps when swiping on 1 out of the 3 tries:
*Side note: I have had to restart my phone several times for unrelated reasons and it has not made any noticeable difference.
I am having the same problem with my SE gen 3, I have also disabled raise to wake but it still keeps unlocking in my pocket even though my hands are not in my pocket. Yesterday I found Messenger was deleted from my apps when I took the phone out of my pocket. I have found sometimes with the lock screen showing you can just scroll to the right and your phone unlocks.
iPhone 14 pro screen unlocking
