You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I forgot my apple id

I forgot my apple id and reseted my iphone, now iphone is locked to owner and i couldn't remember my apple id. I have this phone receipts because i bouht it from shop new. How can i unlock my phone

iPhone 12 Pro Max

Posted on Feb 22, 2023 8:09 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2023 8:15 AM

Typically an Apple ID is an email address you have used.


Click on this link to read about ways to find your Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support


or go directly to this link --> https://iforgot.apple.com/password/verify/appleid#


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

Contact Apple for help with Apple ID account security - Apple Support


Also look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.


Click on this link to learn how to remove Activation Lock either on the device itself or on the web --> How to remove Activation Lock - Apple Support

or this one for disabling Find My if activation lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Of course that won't get your account back, it will just reset the phone for use by anybody.


2 replies
Question marked as Top-ranking reply

Feb 22, 2023 8:15 AM in response to valdas145

Typically an Apple ID is an email address you have used.


Click on this link to read about ways to find your Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support


or go directly to this link --> https://iforgot.apple.com/password/verify/appleid#


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

Contact Apple for help with Apple ID account security - Apple Support


Also look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.


Click on this link to learn how to remove Activation Lock either on the device itself or on the web --> How to remove Activation Lock - Apple Support

or this one for disabling Find My if activation lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Of course that won't get your account back, it will just reset the phone for use by anybody.


I forgot my apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.