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How voice call can work on my iMessage please

Why can’t outgoing voice call on iMessage it show’s video chat icon

Posted on Feb 27, 2023 4:52 PM

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3 replies

Mar 1, 2023 2:55 PM in response to marleba

Hi marleba,


Tap on the FaceTime button in the top corner of your screen. A menu appears that gives you the option to make a FaceTime audio call or a FaceTime video call. If you want to only use audio, tap FaceTime Audio to place a voice call to the contact.


If you're having other problems making calls, check out the information here: If you can't make or receive calls on your iPhone - Apple Support


Mar 1, 2023 3:15 PM in response to marleba

Greetings marleba,


If the option is not available, it may not be a feature that is supported in your country/region.


FaceTime and FaceTime audio calling might not be available for all countries, regions, or carriers.


You can view the above information and more here: If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support.


If this is a new device, make sure you've updated your FaceTime settings in the device.


If you experience issues with receiving a FaceTime call after set up, update your device with the following steps:
1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. Make sure that your phone line turned on. If you use multiple SIMs, make sure that the phone number you want to use is selected and turned on.
3. In the Settings app, tap FaceTime. Turn FaceTime off and then back on.
4. Tap the phone number that you want to use with FaceTime.

If you have issues with Messages after you set up a new device, you can also update your Messages settings.


There's also a section on that page labeled "If you still need help," that offer great next steps to follow if the above does not resolve. If you have followed all the guidance on this page, and FaceTime audio is available in your region, you'll want to reach out to Apple Support directly for further assistance. You can reach out to them by clicking here: Contact - Official Apple Support or over the phone by calling the number that is most local to your region: Contact Apple for support and service - Apple Support.


Kind regards!

How voice call can work on my iMessage please

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