mi tarjeta sim está bloqueada

See this Apple article: How to unlock your iPhone for use with a different carrier

How to unlock your iPhone for use with a different carrier - Apple Support

• Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.

You need to contact your Carrier.

Or do you need the PUK code?, See this Apple article: Use a SIM PIN for your iPhone or iPad

Use a SIM PIN for your iPhone or iPad - Apple Support

Si su tarjeta SIM esta bloqueada yo le recomiendo que se ponga en contacto *** el servicio cellular, ellos lo tienen que desbloquear, no Apple.