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Apple tv apple account failed to login. It works on phone but not android

Apple tv won't let me login to my account. It keeps saying failed. I have not problem on other device


Posted on Mar 10, 2023 12:12 AM

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1 reply

Mar 11, 2023 11:45 AM in response to elliot2698b

Hi elliot2698b,


Since you're having trouble with the Apple TV app on your Android TV but not on your phone, we recommend that you try the steps here: Watch on Smart TVs and streaming devices


To perform the recommended troubleshooting steps via the link above, complete the steps in the section titled "Android TV."


Android TV doesn’t support purchases within the Apple TV app, but when you sign in with your Apple ID, you can find everything you purchased, rented, or subscribed to using the same Apple ID on other devices.

1. On the Android TV home screen, select Search, then search for “Apple TV.”
2. Follow the onscreen instructions to download and install the Apple TV app TV app.
3. After it’s installed, you can find the Apple TV app in the Apps tab, or you can add it to your Favorites on the home screen.
4. Select the Apple TV app to open it, then sign in with an Apple ID if prompted.
5. Note: If you don’t already have an Apple ID, you can create one on the Apple ID website. You need only one Apple ID to use Apple TV app services. For more information, see the Apple ID FAQ.


We recommend the steps above because they will help you to use the Apple TV app on your Android TV.


Should the issue continue, follow-up with the steps in this article: If you can't watch or stream films and TV shows in the Apple TV app


Please let us know the outcome after giving the above steps a try.


Thanks for using the Apple Support Communities.


Cheers!

Apple tv apple account failed to login. It works on phone but not android

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