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FaceTime and iMessage

Hello my phone was stolen and for some reason I can’t connect the new one with my FaceTime and iMessage with my Apple ID

iPhone 14 Plus, iOS 16

Posted on Mar 13, 2023 7:41 AM

Top-ranking reply

Level 10

418,009 points

Posted on Mar 13, 2023 7:43 AM

On an Apple mobile device go to:

Settings > Facetime

Settings > iMessage

and turn on.

If you can’t turn on or sign in to iMessage or FaceTime, read this support article --> If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

Also try restarting your device. That cleared up an activation issue we had, and it doesn't hurt to try.

If it still isn't working after a day, do as the article instructs and contact Apple --> Contact - Official Apple Support

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