You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail in Spam folder but are legit

How can I make sure that mail coming into my spam inbox are not continue to go into spam but rather have to mark them as legit mails.

iPhone SE (3rd generation)

Posted on Mar 19, 2023 12:59 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2023 12:54 PM

Hi hosoka74,


From what you've shared it sounds like you're looking for the following article: Report and reduce spam in iCloud Mail - Apple Support


Mark legitimate emails as not junk
Filtering out junk mail can block a legitimate email from reaching your inbox.
If you feel that a legitimate email message was accidentally filtered, you can mark it as not junk so that any future messages from the same sender go to your inbox:
* On your iPhone or iPad, open the message in the Junk folder, tap the Move to Folder button  at the bottom of the screen, then tap Inbox to move the message.
* On your Mac, select the message in the Junk folder and click the Junk button in the Mail toolbar. Or just drag the message to the Inbox in the sidebar.
* On iCloud.com, click the Junk folder in the sidebar. Select the message, then click Not Junk at the top of the message window. Or just drag the message to the Inbox in the sidebar.
* For other mail clients, move the message from the Junk folder to the inbox.
If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Email messages in the Junk folder are automatically deleted after 30 days.


We hope this helps!


Take care.


3 replies
Question marked as Top-ranking reply

Mar 21, 2023 12:54 PM in response to hosoka74

Hi hosoka74,


From what you've shared it sounds like you're looking for the following article: Report and reduce spam in iCloud Mail - Apple Support


Mark legitimate emails as not junk
Filtering out junk mail can block a legitimate email from reaching your inbox.
If you feel that a legitimate email message was accidentally filtered, you can mark it as not junk so that any future messages from the same sender go to your inbox:
* On your iPhone or iPad, open the message in the Junk folder, tap the Move to Folder button  at the bottom of the screen, then tap Inbox to move the message.
* On your Mac, select the message in the Junk folder and click the Junk button in the Mail toolbar. Or just drag the message to the Inbox in the sidebar.
* On iCloud.com, click the Junk folder in the sidebar. Select the message, then click Not Junk at the top of the message window. Or just drag the message to the Inbox in the sidebar.
* For other mail clients, move the message from the Junk folder to the inbox.
If you notice that multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Email messages in the Junk folder are automatically deleted after 30 days.


We hope this helps!


Take care.


Mail in Spam folder but are legit

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.