Update Apple Id Settings is not working

Trying to add an Airtag and I get the login screen because my settings says I need to Update my Apple ID settings, I know my password is correct but it won't do anything.

I tried to do the software upgrade and got a failed message error but doesn't say way either. I guess I should have tried to add my airtag before the software upgrade b/c nothing is working.

iPhone 6s, iOS 10

Posted on Mar 27, 2023 12:59 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2023 11:35 AM

Hey there Lshark78,


We understand you're having trouble setting up your AirTag. We'd be happy to provide information to help you address this.


In order to setup AirTag, you need to have two-factor authentication enabled on your Apple ID. This may be what is being asked of you when you're being asked to update your Apple ID. The steps here will guide you through updating to two-factor authentication: Two-factor authentication for Apple ID - Apple Support


Kind regards.

1 reply
Question marked as Top-ranking reply

Mar 29, 2023 11:35 AM in response to Lshark78

Hey there Lshark78,


We understand you're having trouble setting up your AirTag. We'd be happy to provide information to help you address this.


In order to setup AirTag, you need to have two-factor authentication enabled on your Apple ID. This may be what is being asked of you when you're being asked to update your Apple ID. The steps here will guide you through updating to two-factor authentication: Two-factor authentication for Apple ID - Apple Support


Kind regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Update Apple Id Settings is not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.