Cannot open downloaded movies and play in appletv

Hi workhouse,

Here are some steps that may be helpful if you're having trouble with movies in the Apple TV app: If you can't watch or stream movies and TV shows in the Apple TV app.

If the movie or TV show won't start playing

After each step, try to stream or download the movie or TV show again.

1. Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.

2. If you're having trouble signing in with your Apple ID, you can reset your Apple ID password or learn how to get a verification code and sign in with two-factor authentication.

3. If your cellular connection is poor, connect to Wi-Fi instead.*

4. Try watching on a different device using the same Wi-Fi or cellular connection. If it doesn't work, contact your internet service provider to see if there's an issue with your network.

5. If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.

If you need more help, reply with the answers to these questions:

• Do you see an error message when you attempt to open or play the movies? If so, what does the error say?

• If you use the Apple TV app with any other devices, do you notice this same behavior?

Regards.