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Refund

I waiting for refund more than month, when it comes to me? How I can contact to Apple support in Kazakhstan?

Posted on Mar 31, 2023 11:03 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 31, 2023 11:18 AM

Did you try this way to contact Apple? --> Official Apple Support


For what are you awaiting a refund?


To see how long it takes to receive a refund, and to check the status of a refund for apps or content that you bought from Apple, read this support article --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


Apple Store Returns & Refunds. Click here to read --> Returns & Refunds - Shopping Help - Apple



1 reply
Question marked as Top-ranking reply

Mar 31, 2023 11:18 AM in response to Ogallbook

Did you try this way to contact Apple? --> Official Apple Support


For what are you awaiting a refund?


To see how long it takes to receive a refund, and to check the status of a refund for apps or content that you bought from Apple, read this support article --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."


For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


Apple Store Returns & Refunds. Click here to read --> Returns & Refunds - Shopping Help - Apple



Refund

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