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When connecting the 2nd Gen Apple Pencil to my 5th Gen iPad Pro, the Apple Pencil connects but the battery stays at 0% and It doesn't work. I got a new 2nd Gen Apple Pencil and the same thing happened. Please, does anyone have a solution to this?
Apple Pencil (2nd generation)
Begin with a forced-restart of your iPad - as this may clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem doesn’t clear, given that the problem is repeatable with a second pencil, your iPad may have a hardware problem that will require investigation.
You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Pencil(s).
Begin with a forced-restart of your iPad - as this may clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem doesn’t clear, given that the problem is repeatable with a second pencil, your iPad may have a hardware problem that will require investigation.
You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Pencil(s).
Apple Pencil Stuck at 0%
