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Need to factory reset old phone because I forgot Apple ID password it just says locked to owner and will not allow to reset it’s asking for password that was forgotten
iPhone 11
because I forgot Apple ID password
See the following Apple articles:
If you can't connect or sign in to iCloud
If you can't connect or sign in to iCloud - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
because I forgot Apple ID password
See the following Apple articles:
If you can't connect or sign in to iCloud
If you can't connect or sign in to iCloud - Apple Support
Change your Apple ID password -> Change your Apple ID password - Apple Support
Then see this Apple article: What to do after you change your Apple ID or password
What to do after you change your Apple ID or password - Apple Support
Activation Lock for iPhone, iPad, and iPod touch
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
How to remove Activation Lock
How to remove Activation Lock – Apple Support (UK)
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
Forgot password on old device but upgraded to iPhone 12 but still can’t iphone11 to restart
