You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Reset of remote does not work. Status light does not turn on.

Apple Remote is not working anymore. Tried all described steps. Remote does not respond, no status light.

Apple TV 4K (3rd generation)

Posted on Apr 9, 2023 11:26 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2023 4:23 AM

What is your model remote? Identify your Apple TV remote - Apple Support


The related article lists multiple procedures. Did you try all?


No status light

The status light on the Apple TV box should be on, before trying to pair. It may not react to non-paired remotes when in sleep mode. Try disconnecting from power for a short while, then reconnect (step 2 in the document linked below). That should start up the Apple TV box without the use of a remote.

If your Apple TV doesn't turn on or shows a black screen - Apple Support

1 reply
Question marked as Top-ranking reply

Apr 10, 2023 4:23 AM in response to JIEV

What is your model remote? Identify your Apple TV remote - Apple Support


The related article lists multiple procedures. Did you try all?


No status light

The status light on the Apple TV box should be on, before trying to pair. It may not react to non-paired remotes when in sleep mode. Try disconnecting from power for a short while, then reconnect (step 2 in the document linked below). That should start up the Apple TV box without the use of a remote.

If your Apple TV doesn't turn on or shows a black screen - Apple Support

Reset of remote does not work. Status light does not turn on.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.