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JenM46 Author

Level 1

28 points

Apple TV asking me to start a trial when I have a subscription

I was watching a show, tried to go to the next episode and it asked me to “try for free” and get a subscription. I already have a subscription of 6.99/month. I clicked try it free button anyways but it said I already had a subscription. I tried all the recommended fixes. I restarted my iPhone, I delete and reinstalled the app and I logged out and logged back in. It still is not working. How do I fix this? Surely not going to keep paying for a subscription I cannot use!

iPhone 14 Plus

Posted on Apr 15, 2023 7:35 PM

Top-ranking reply

RichardKern

Level 1

24 points

Posted on Aug 24, 2023 6:42 AM

This doesn't work. I'm signed in. My account is active. My subscription is active. My payment information is up to date.

It STILL asks me to start a free trial.

Why am I paying for this?

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27 replies

Jill6805

Level 1

14 points

Jul 15, 2024 5:27 PM in response to JenM46

Same thing for me! Its asking me when I am using my computer to go on apple tv+, but it works on my smart tv and on my apple tv. Just not on my laptop. :(

Wholeyms

Level 1

32 points

Jul 15, 2024 6:25 PM in response to Wholeyms

The answer to this whole issue is to have the original member who signed up with apple

- go to his/her settings

-select their name/apple ID/icloud/media/ purchases

-scroll down until you find “family sharing “

-add in family member and their email address

-this should then show up in the same place on the new family members settings.

follow any additional prompts
you should not be asked to sign in or asked to buy a subscription
this worked like a charm. But you gave to have the original persons original email and password to work.

Wholeyms

Level 1

32 points

Aug 24, 2024 9:27 AM in response to JenM46

The answer to this whole issue is to have the original member who signed up with apple

- go to his/her settings

-select their name/apple ID/icloud/media/ purchases

-scroll down until you find “family sharing “

-add in family member and their email address

-this should then show up in the same place on the new family members settings.

follow any additional prompts
you should not be asked to sign in or asked to buy a subscription
this worked like a charm. But you gave to have the original persons original email and

Wholeyms

Level 1

32 points

Sep 12, 2024 11:10 PM in response to JenM46

To fix the problem of not being able to sign into Apple TV,

*Have the person who signed up for the Account with Apple TV go to their settings,

scroll down to Family Sharing

this should show tgat person’s name

have that person add you and your information
this should then show up in your settings as family Sharing
that should do it! You should not need to sign in to Apple TV , it should open when you tsp on the app.

Pommeink

Level 1

8 points

Feb 5, 2024 2:40 PM in response to JenM46

Paid for the free trial for Apple TV and can neither watch on my MacAir, nor the APP on my COX Contour. Called Apple TV customer service to no avail and the wait was ticking time away from my paid free trail.

Jul 19, 2024 9:19 PM in response to JenM46

My problemstarted when I used Migration Assistant to transfer data from one MacMini to another. It broke my icloud connection to ios. i could see it at icloud.com, but the apps were not connecting. At some point I changed my password.

The cloud is in a different department? I got knocked off a support chat when he asked me to start in safe mode. They dont use imessage, so i will take my problem to the genius bar.

i think they are not as conesive as their brand image.