Old iPhone
The volume on my wife's old iPhone 5s has gone very low.All the volume controls are set high.Sound on all her Apps is fine.
Earlier iPhone models
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OrigamiFan1
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Community Specialist
Hi Applehelpme4542,
It sounds like you're referring to the call volume on the iPhone 5s. If so, test the steps below found in the article here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
"Follow these steps
- If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off.
2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off."
If the issue continues and you're comfortable doing so, complete the additional steps in the section "If you want to try more steps on your own"
You can also test the issue while the iPhone is connected to EarPods or headphones. However, if the issue remains after completing the steps in the article shared, reach out to Apple directly to further assist.
Best.