Why can’t I get online for my account?

Start here, check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

See also -> If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.