Unable to Reset Apple ID Security Questions

But it is impossible. If one wants to "upgrade security", the security questions need to be answered, and they cannot be reset.

Yep THIS! I was blown away when the senior manager account specialist whatever whatever told me the only way to get access to my account was to answer the Security Questions. Only in my case, since Apple has the worst security measures in place, someone took over my account and changed the security questions. All the associate could do was keep telling me to answer the security questions. I love the subtle reminders of why I ditched Apple 10+ years ago. This not so subtle reminder I haven't loved.

BseturadR wrote:

What can I do now ?

Read what was posted over a year ago in the first two replies to this thread. My post outlines your options, and possibly the ultimate fate of your account.

Use only IPad now, have to fire up old Mac desk top, can’t get into my email on desk top ! Asking for answer to security question which I can’t find! How do I get that security question so I can answer it.

Solved the problem!

Old Apple ID account created many years ago.

While I was able to reset the password, I couldn't get any further, as yes, it kept asking me security questions for which I just didn't know the answers.

I went to Apple Music, and in the account tab tried to sign in. Then (ta-da!!!!) the system prompted me if I want to turn on the 2-factor authorization for this account, I said yes, entered my phone number, got the code and since then everything works!

I spoke with an agent and they asked if I knew anyone else with a apple device. I obviously said no thinking in haste because of the never ending loop I was on but I do know someone. Does anyone know that angle and what they would do in that instance. Maybe send them some sort of pin or link

Fantastically helpful, I've finally escaped from the loop of not being able to reset security questions for which the answers aren't recognised. I logged into my Mac Book - once in, entered my apple id details and it just asked for the password as suggested above. I correctly entered that and was immediately prompted to set up 2FA, which is now all working for me.

https://discussions.apple.com/thread/254831093?answerId=260679492022&sortBy=rank#260679492022

This has worked out fantastically! Thanks a lot for the help and clear direction as I was getting beyond unhappy if you know what I mean.

I have tried following Apple's recipe to reset my forgotten security questions, but I continue to run into a catch 22... iforgot insists that I answer at least 1 of the security questions (which are now in Chinese due to my account being hacked) before allowing me to reset my questions. Luckily, it's an old unused account, but I would dearly like to lock the hacker out.

I am not seeing where you were trying to sign in and getting this "death loop".

That is basically upgrading to two factor authentication on what is already essentially a known ans secured device, so it presumably is trusting you.

Yes, turning on 2FA replaces security questions completely.

If you’re unable to reset your Apple ID security questions because you’re stuck in a loop or receiving a "sufficient information" error, unfortunately, you can't reset the questions. Apple no longer supports resetting security questions for older accounts. Instead, you should enable two-factor authentication (2FA) for enhanced security.

For assistance, follow these steps:

1. Set up 2FA: Follow Apple's guide (https://support.apple.com/en-us/HT204915) to enable 2FA.

2. Contact Apple Support: If you still need help, contact Apple for direct assistance with your Apple ID security. You can reach them (https://support.apple.com/en-us/HT201232).

Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have to change to the newer security method if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.

If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.

If Apple can not or will not help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained.

Good luck!

*See the third page of this discussion https://discussions.apple.com/thread/254831093 Some people talk about getting out of a “loop” by logging in a different way. I am not really following what they are talking about but maybe you can see if it helps.

The hint by "Community User" [Aug 15, 2024] has worked perfectly fine for me. I have an iPad already registered to my account, through which I managed to activate 2FA, as suggested, thus getting rid of the security questions. Quite helpful info, very much appreciated!

Some one using my apple ID, I did reset my password but supposed unknown user set the Security Question for stop my access to own account.

I am so grateful to apple community, I really didn't know what to do when I could not open my apple ID, I came here and I got a great help, I even chated with Apple costumer case. Thank you guys so so much