so how do I reset reset your security questions it takes me around in a loop asking security questions that i have never answered
[Re-Titled by Moderator]
Windows, Windows 10
What does: we don't have sufficient information to reset your security questions mean?
If you are seeing this 'Cannot Reset Apple ID Security Questions' message means that you didn't provide the correct details to prove who you are.
See this Apple article: If you forgot the answers to your Apple ID security questions
If you forgot the answers to your Apple ID security questions - Apple Support
👉Scroll to Reset your security questions
Reset your security questions
After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.
If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.
Click here for more support and assistance.
I forgot my security questions and I can’t reset I received an error
How do you do that mine i cant reset because of the securty questions and i delete the Email which Was link to the Account
They CHANGED them!!!
When i use "security questions" i use specific answers... NONE of them work here!
Does not work for me! Tried to login on IOS device, still asks me for the security questions.
Cannot turn on 2FA without answering them!!!
How??? You don't say how!!!
Tried everything, even trying to login from Apple hardware with IOS...
Hi,
It sounds like you have already tried the reset procedure and it isn't working. If you get a message about not having 'sufficient information', you will not be able to reset your security questions.* Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer security system. Your next recourse will be try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"
If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support
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*Dec. 2022 post by Apple Community Specialist K_Faith in the thread I’ve tried resetting my security question… - Apple Community
"If you’ve forgotten your security questions, there isn’t a way for Apple to reset them for you, or another way to access your account. You would need to create a new Apple ID, which also means you won’t have access to previous purchases or data stored in iCloud."
If you’re unable to reset your Apple ID security questions because you’re stuck in a loop or receiving a "sufficient information" error, unfortunately, you can't reset the questions. Apple no longer supports resetting security questions for older accounts. Instead, you should enable two-factor authentication (2FA) for enhanced security.
For assistance, follow these steps:
1. Set up 2FA: Follow Apple's guide (https://support.apple.com/en-us/HT204915) to enable 2FA.
2. Contact Apple Support: If you still need help, contact Apple for direct assistance with your Apple ID security. You can reach them (https://support.apple.com/en-us/HT201232).
Yep THIS! I was blown away when the senior manager account specialist whatever whatever told me the only way to get access to my account was to answer the Security Questions. Only in my case, since Apple has the worst security measures in place, someone took over my account and changed the security questions. All the associate could do was keep telling me to answer the security questions. I love the subtle reminders of why I ditched Apple 10+ years ago. This not so subtle reminder I haven't loved.
Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have to change to the newer security method if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.
If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005
Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.
If Apple can not or will not help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained.
Good luck!
*See the third page of this discussion https://discussions.apple.com/thread/254831093 Some people talk about getting out of a “loop” by logging in a different way. I am not really following what they are talking about but maybe you can see if it helps.
mechita32 wrote:
Im a developer in Turkey. My account was locked a period ago. Today I unlocked my account.
Very useful information (no), keep us informed.
Unable to Reset Apple ID Security Questions
