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Hi. My iPhone 11 drops calls when I try to choose menu options. This is a recent occurrence but it happens each time now. For example, I call a doctor’s office and immediately reach a menu of options to select among. When I touch any number, the call fails. The carrier says it's nothing to do with them. Any suggestions?
Hi willycoggers,
The feature you're describing is known as DTMF, or Dual Tone Multi Frequency. When functioning, pressing the number on your keypad transmits that data to your carrier to generate the proper tone on the call for the menus you've described.
One test you can complete is to try to press keypad numbers during a standard call to see if the behavior persists when not in an automated menu.
If your carrier is not able to assist further, you may consult Apple Support directly for further research and isolation of this.
Regards.
Hi willycoggers,
The feature you're describing is known as DTMF, or Dual Tone Multi Frequency. When functioning, pressing the number on your keypad transmits that data to your carrier to generate the proper tone on the call for the menus you've described.
One test you can complete is to try to press keypad numbers during a standard call to see if the behavior persists when not in an automated menu.
If your carrier is not able to assist further, you may consult Apple Support directly for further research and isolation of this.
Regards.
Many thanks for your reply. I did the test and the calls were not dropped when pressing numbers during a standard call. I'll get in touch with Apple.
Dropped calls when using keypad
Dropped calls when selecting menu options
