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Billing issues

I am being billed twice for my iCloud storage. I had the .99 storage and upgraded to the $2.99 storage. You continue to bill me for both of them.


how can I stop paying the .99


Mike L

iPhone 12 Pro Max, 16

Posted on May 12, 2023 5:21 AM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2023 5:32 AM

The following links should help you to both identify and manage any recurring Apple service subscriptions associated with your AppleID account:

If you want to cancel a subscription from Apple - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support

Subscriptions and Billing - Official Apple Support

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support


If you need assistance, cantact Apple Support:

Official Apple Support

3 replies
Question marked as Top-ranking reply

May 12, 2023 5:36 PM in response to Billingstorge

Contact Apple about this at Choose your country or region - Official Apple Support

Explain clearly to them what is happening.


Unless you have two Apple IDs with a subscription under each, or are a Family Sharing Organizer where another person has a subscriptions as well and you are confusing theirs with yours, I don't think you can have two iCloud+ subscriptions going at one time under one Apple account. If you have been billed twice for the same item and you cancel the subscription to get a refund on one, you run the risk of losing iCloud+ altogether.

Billing issues

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