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the apple store is not letting me download or update apps , is it because I got to pay for my expired subscriptions?

iPhone SE, iOS 15

Posted on May 15, 2023 5:20 PM

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Question marked as Top-ranking reply

Posted on May 15, 2023 5:43 PM

Start here:

If you can’t download or update apps on your iPhone or iPad - Apple Support


If you are unable to add, remove or update Apps on your iPhone, you’ll need to check your ScreenTime restrictions:

  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Adding Apps - ensure that this permission is set to Allow
  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Deleting Apps - ensure that this permission is set to Allow



2 replies
Question marked as Top-ranking reply

May 15, 2023 5:43 PM in response to Dmtzzz8

Start here:

If you can’t download or update apps on your iPhone or iPad - Apple Support


If you are unable to add, remove or update Apps on your iPhone, you’ll need to check your ScreenTime restrictions:

  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Adding Apps - ensure that this permission is set to Allow
  • Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > Deleting Apps - ensure that this permission is set to Allow



May 15, 2023 6:04 PM in response to Dmtzzz8

because I got to pay for my expired subscriptions


If you have items for which you still owe money, that could be a reason.


Use the document Add a payment method to your Apple ID - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods.


If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple ID balance.--> Check your Apple Account balance - Apple Support Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.


Providing a comprehensive listing of all possible issues and their solutions would be excessive in a single reply. If the information above does not indicate the nature of the problem then you may find the fastest route to resolution would be to accept the invitation to contact Apple for assistance with this.


To contact iTunes Support, do this:

1. Click on this link --> Choose your country or region - Official Apple Support

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


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