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Cannot connect to HomePod 1

I have been having issues with my HomePod 1 with it losing the connection to the internet. After trying many things in the end I did a full reset of it and since then I cannot connect to it at all. I have updated my phone and iPad to the latest iOS, done a hard reset of the HomePod numerous times and even removed it from the list bog devices associated with my Apple ID. I have tried changing my Wi-Fi settings and put the HomePod by my router and still nothing. Any other ideas before I give up for good?

HomePod

Posted on May 24, 2023 2:39 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2023 8:34 PM

Hi Zaxxer,

welcome to the Apple (user-to-user) Community.


Re: "Cannot connect to HomePod 1: I have been having issues with my HomePod 1

with it losing the connection to the internet"


See if anything in Apple support's articles can help:

Eg: If Siri on your HomePod says it can't connect to the internet


Resolve Wi-Fi and Bluetooth issues caused by wireless interference – Apple Support

_________________________________________________________________________


Re: "I have updated my phone and iPad to the latest iOS"


About Software Updates for HomePod - Apple Support


How to: Update HomePod - Apple Support

_________________________________________________


Re: "I did a full reset of it and since then I cannot connect to it at all."


You might want to try

Pressing the top of HomePod to reset it instead,

and following the instructions that follow in that section:

Reset HomePod


What to do: If HomePod or HomePod mini isn't responding - Apple Support


Maybe check through: Set up HomePod – Apple Support for tips

and

What to do: If you can't set up HomePod or HomePod mini - Apple Support

_____________________________________________________


Resource:

HomePod user guide:

https://help.apple.com/homepod/


More support:

HomePod Support Website:

HomePod - Official Apple Support


And

If nothing above has helped:

There is a "Support" link to Apple on right of top menu on this discussion page.


or

See a list of Apple support and service phone numbers around the world:

Contact Apple for support and service - Apple Support


All the best :-)

Similar questions

1 reply
Question marked as Top-ranking reply

Jun 2, 2023 8:34 PM in response to Zaxxer

Hi Zaxxer,

welcome to the Apple (user-to-user) Community.


Re: "Cannot connect to HomePod 1: I have been having issues with my HomePod 1

with it losing the connection to the internet"


See if anything in Apple support's articles can help:

Eg: If Siri on your HomePod says it can't connect to the internet


Resolve Wi-Fi and Bluetooth issues caused by wireless interference – Apple Support

_________________________________________________________________________


Re: "I have updated my phone and iPad to the latest iOS"


About Software Updates for HomePod - Apple Support


How to: Update HomePod - Apple Support

_________________________________________________


Re: "I did a full reset of it and since then I cannot connect to it at all."


You might want to try

Pressing the top of HomePod to reset it instead,

and following the instructions that follow in that section:

Reset HomePod


What to do: If HomePod or HomePod mini isn't responding - Apple Support


Maybe check through: Set up HomePod – Apple Support for tips

and

What to do: If you can't set up HomePod or HomePod mini - Apple Support

_____________________________________________________


Resource:

HomePod user guide:

https://help.apple.com/homepod/


More support:

HomePod Support Website:

HomePod - Official Apple Support


And

If nothing above has helped:

There is a "Support" link to Apple on right of top menu on this discussion page.


or

See a list of Apple support and service phone numbers around the world:

Contact Apple for support and service - Apple Support


All the best :-)

Cannot connect to HomePod 1

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