You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sieberev Author

Level 1

4 points

Which terms are applies @apple care?

Bought Beats Studio3 Wireless and have apple care, terms at amazon say you get a replacement with apple, product that is new or equivalent to new in performance and reliability.

I send in blue headphones and got back black with a visible scratch on the handband. Apple says black is fine as in their terms exchange is mentioned to another color as well, but if I understand right amazon terms do not tell.

I really do not like the color and I am not happy to get a product with such a visible scratch.

Beats

Posted on May 26, 2023 8:16 AM

Top-ranking reply

drake211

Level 5

5,645 points

Posted on May 26, 2023 8:29 AM

Hello,

You can find the full terms and conditions for AppleCare+ here: Legal - AppleCare+ - Apple.

If you need to contact Apple Support about the quality of your replacement product, you can do so here: https://getsupport.apple.com/

Thanks for reaching out!

-Drake

View in context

Which terms are applies @apple care?

Similar questions