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Can’t pair Matter accessories to Apple Home

No matter what I do, I can’t pair any matter accessories to my Apple Home. I’ve got a brand new Apple TV 4K with Ethernet. My iPhone and ATV are up to date on the latest versions and they’re connected to the same network. I don’t have any VPNs or private relay turned on. I’ve tried deleting my home and adding it again. I’ve tried restarting all my devices (ATV and iPhone). I’ve tried resetting my matter accessories.

Nothing works. I first thought maybe this issue is unique to my Eve motion sensor. But today I just got a SwitchBot hub and it also can’t connect using Matter. So now I’m convinced it’s something to do with Apple.

The only error message I’ve gotten while trying to add these devices to my home network is “failed to pair” and that’s it, nothing else.

I see that my ATV is acting as my home hub. Everything looks like it should be working. I’m totally out of ideas. The accessory manufacturers are totally out of ideas. I need help resolving this issue.

Posted on Jun 5, 2023 11:56 AM

Top-ranking reply

jcirinci

Level 1

11 points

Posted on Dec 11, 2023 12:12 PM

Update since my last post:

as above I also had serious issues trying to pair Matter devices and after hours of reading and experimenting I found that you have to be on a 2.4ghz ONLY SSID / WiFi network. Every time I tried to add a matter device it would fail if the 5Ghz frequency option was enabled. This includes having the device (ie. iPhone ) also connected to that 2.4 ghz network. Most routers will automatically steer devices up to the 5Ghz band so if your router permits it create a new SSID that is 2.4 only and use that - even if you hide the SSID later. Hope this helps someone.

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Can’t pair Matter accessories to Apple Home

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