You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS updates issue

Although my internet is working properly, I am receiving an alert that the software update verification failed because my phone is not connected.

iPhone 12 Pro, iOS 14

Posted on Jun 13, 2023 4:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 13, 2023 4:48 PM

naina22 Said:

"iOS updates issue: Although my internet is working properly, I am receiving an alert that the software update verification failed because my phone is not connected"

-------


Troubleshooting iOS Update Issues:


A. Disconnect forma VPN:

Are you connected to a VPN? If so, disconnect from it.


B. Use my User Tips:


C. IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update

1 reply
Question marked as Top-ranking reply

Jun 13, 2023 4:48 PM in response to naina22

naina22 Said:

"iOS updates issue: Although my internet is working properly, I am receiving an alert that the software update verification failed because my phone is not connected"

-------


Troubleshooting iOS Update Issues:


A. Disconnect forma VPN:

Are you connected to a VPN? If so, disconnect from it.


B. Use my User Tips:


C. IMPORTANT: If you have an option to update, however, then be certain you backup your iPhone first. That way, you will have something to restore your iPhone from should anything go wrong with the update

iOS updates issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.