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Apple ID and phone number

When I opened my phone with my passcode it had a message that read my Apple ID and phone number was being used on another I Pad. And now you keep trying to send me a email to a email that isn’t mine

iPhone XR, iOS 14

Posted on Jun 19, 2023 6:29 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 19, 2023 6:40 AM

Hello Backporch2023,


I'd recommend changing all your passwords and passcodes, especially for your Apple ID. On iPhone I would also do the following:


  1. Open Settings
  2. Scroll down and tap on Privacy & Security
  3. Scroll down and tap on Safety Check


From here, I'd either do an Emergency Reset or click on Manage Sharing & Access and verify no one has access to documents / data that shouldn't. You mainly want to look at Step 3, which will show all devices logged into your Apple ID. Please select all devices you do not recognize and click Remove Selected Devices. By doing so, these devices will no longer be able to access your iCloud and will not be able to add new devices. It is important to change your password before or immediately after this essentially locking the bad actor out (assuming someone has access to your account).


I hope this helps!

1 reply
Question marked as Top-ranking reply

Jun 19, 2023 6:40 AM in response to Backporch2023

Hello Backporch2023,


I'd recommend changing all your passwords and passcodes, especially for your Apple ID. On iPhone I would also do the following:


  1. Open Settings
  2. Scroll down and tap on Privacy & Security
  3. Scroll down and tap on Safety Check


From here, I'd either do an Emergency Reset or click on Manage Sharing & Access and verify no one has access to documents / data that shouldn't. You mainly want to look at Step 3, which will show all devices logged into your Apple ID. Please select all devices you do not recognize and click Remove Selected Devices. By doing so, these devices will no longer be able to access your iCloud and will not be able to add new devices. It is important to change your password before or immediately after this essentially locking the bad actor out (assuming someone has access to your account).


I hope this helps!

Apple ID and phone number

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