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Macbook Randomly Shuts Down

Hi.

I have a problem with my MacBook 16" 2019. The screen would randomly go dark like it's sleep.

I engage with the trackpad and the keyboard when the display goes dark. I have to close the lid, wait about a minute, and then open it again. This is inconvenient especially when I have to do some serious work.


Does anyone have any ideas?

Thanks,

Mark

MacBook Pro 16″, macOS 13.2

Posted on Jun 25, 2023 10:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 26, 2023 2:21 AM

Hi,

If your MacBook Pro has Intel processor, resetting SMC could solve your issue.

Reset the SMC of your Mac - Apple Support

If it doesn't help, contact Apple Support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


Similar questions

1 reply
Question marked as Top-ranking reply

Jun 26, 2023 2:21 AM in response to markshapiro

Hi,

If your MacBook Pro has Intel processor, resetting SMC could solve your issue.

Reset the SMC of your Mac - Apple Support

If it doesn't help, contact Apple Support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to be examined your MacBook Pro there.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

Find Locations


Macbook Randomly Shuts Down

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