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How do I get the App Store

How do I get the App Store

iPod, iOS 15

Posted on Jul 2, 2023 8:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 2, 2023 8:48 PM

Hello,


It appears you cannot find your App Store app. This issue is outlined in this support article --> Download apps and games on your iPhone or iPad - Apple Support


Certain built-in apps cannot be deleted so it is somewhere on your device. It can be hidden* by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - Organize the Home Screen and App Library on your iPhone - Apple Support


"Search for it ( Use Search on your iPhone, iPad, or iPod touch - Apple Support ). Swipe down from the middle of any home screen and type the name of the app into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the [app] to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


* Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support "If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen."


4 replies
Question marked as Top-ranking reply

Jul 2, 2023 8:48 PM in response to weston281

Hello,


It appears you cannot find your App Store app. This issue is outlined in this support article --> Download apps and games on your iPhone or iPad - Apple Support


Certain built-in apps cannot be deleted so it is somewhere on your device. It can be hidden* by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - Organize the Home Screen and App Library on your iPhone - Apple Support


"Search for it ( Use Search on your iPhone, iPad, or iPod touch - Apple Support ). Swipe down from the middle of any home screen and type the name of the app into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the [app] to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


* Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support "If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen."


Jul 2, 2023 9:05 PM in response to weston281

This Apple article has instructions for what to do if you have forgotten your password —> If you forgot your Apple ID password - Apple Support


or go directly to this link —> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." —> Contact Apple for help with Apple ID account security - Apple Support


If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.



How do I get the App Store

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