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Hi I was trying to see my iPad isn’t updating and it says I have a MDM account and I was trying to see how I can remove that because I just bought this iPad

hi I was gonna see how can I remove my MDM account on my iPad because I just bought this and I can’t update it


iPad, iOS 12

Posted on Jul 3, 2023 11:17 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2023 12:36 PM

The presence of a management profile indicates that the device is centrally managed (and likely owned) by an Enterprise or Educational establishment. Devices that are configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.


Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device. 


Install or remove configuration profiles on iPad - Apple Support


Return the iPad to wherever it was purchased for refund.

2 replies
Question marked as Top-ranking reply

Jul 3, 2023 12:36 PM in response to jamaurie144

The presence of a management profile indicates that the device is centrally managed (and likely owned) by an Enterprise or Educational establishment. Devices that are configuration locked by an MDM platform can usually only be released from central management by the platform that manages the device. Be aware that Apple will not assist with removal of management profiles.


Unless you are lucky - and have the option to delete the profile from iPad Settings - you’ll need to seek assistance directly from the System Administrator who manages the device. 


Install or remove configuration profiles on iPad - Apple Support


Return the iPad to wherever it was purchased for refund.

Hi I was trying to see my iPad isn’t updating and it says I have a MDM account and I was trying to see how I can remove that because I just bought this iPad

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