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I recently purchased a new MacBook Air, I created a password, and immediately forgot. I've tried too many attempts to log in so now my account is locked and I cannot get onto my new Mac.

I recently purchased a new MacBook Air, I created a password, and immediately forgot. I've tried too many attempts to log in so now my account is locked and I cannot get onto my new Mac.


How can I unlock the macBook so I can create a new password?


MacBook Air 13″, macOS 11.7

Posted on Jul 7, 2023 1:16 PM

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Question marked as Top-ranking reply

Posted on Jul 7, 2023 4:35 PM

It sounds like it is your Apple ID password rather than your MacBook Air login password that is the issue. Apple has a support article that explains what to do when an Apple ID is locked or disabled. Click on the following link: If your Apple ID is locked or disabled - Apple Support



3 replies

I recently purchased a new MacBook Air, I created a password, and immediately forgot. I've tried too many attempts to log in so now my account is locked and I cannot get onto my new Mac.

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