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unable to download new software update

I attempted to download the new OS but in the system preference window it continuously stays searching for hours with out anything happening is always loading.

iMac 21.5″, macOS 11.6

Posted on Jul 21, 2023 12:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2023 12:54 PM

arc103 wrote:

I attempted to download the new OS but in the system preference window it continuously stays searching for hours with out anything happening is always loading.

Predicated on this computer Qualifies to run Ventura


Computer Qualifying for macOS 13 Ventura 


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


Notation - is the user profile accurate " Mac 21.5″, macOS 11.6 "


If Yes - you may or may not have better success of the current version of Big Sur is fully up to date


Keep your Mac up to date - Apple Support (CA)


About the security content of macOS Big Sur 11.7.8 - Apple Support (CA)


About the security content of Safari 16.5.2 - Apple Support (CA)



4 replies
Question marked as Top-ranking reply

Jul 21, 2023 12:54 PM in response to arc103

arc103 wrote:

I attempted to download the new OS but in the system preference window it continuously stays searching for hours with out anything happening is always loading.

Predicated on this computer Qualifies to run Ventura


Computer Qualifying for macOS 13 Ventura 


Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


Notation - is the user profile accurate " Mac 21.5″, macOS 11.6 "


If Yes - you may or may not have better success of the current version of Big Sur is fully up to date


Keep your Mac up to date - Apple Support (CA)


About the security content of macOS Big Sur 11.7.8 - Apple Support (CA)


About the security content of Safari 16.5.2 - Apple Support (CA)



unable to download new software update

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