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Locked ipad mini 2 from deceased relative

I have an ipad mini 2 from a deceased relative, it is locked and i have none of there apple id information, is there anyway to unlock it

iPad mini 2

Posted on Aug 1, 2023 11:36 AM

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Question marked as Top-ranking reply

Posted on Aug 1, 2023 11:43 AM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


1 reply
Question marked as Top-ranking reply

Aug 1, 2023 11:43 AM in response to lotusdriver63

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


Locked ipad mini 2 from deceased relative

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