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MacBook Air will not start up. Got apple logo then blank screen

The laptop does not startup. Apple logo appeared then screen went blank.

Now get nothing when I try to power up. This is a 2019 MacBook Air

MacBook Air (2018 – 2020)

Posted on Aug 2, 2023 10:07 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2023 12:42 PM

Hi there,


Please try this steps to see if you can fix this issue


From this apple support article If your Mac starts up to an Apple logo or progress bar - Apple Support


If your Mac is stuck on this screen or keeps restarting

If startup never progresses beyond an Apple logo or progress bar:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.
  3. Turn your Mac back on. 
  4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all nonessential accessories from your Mac, including printers, drives, and USB hubs. You could have an issue with one or more of those devices or their cables. 
  5. Turn your Mac back on.
  6. If the issue persists, once again press and hold the power button until your Mac turns off. 
  7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
  8. If the issue persists, reinstall macOS from macOS Recovery.

If you need help, contact Apple Support.



1 reply
Question marked as Top-ranking reply

Aug 2, 2023 12:42 PM in response to Lcwmac

Hi there,


Please try this steps to see if you can fix this issue


From this apple support article If your Mac starts up to an Apple logo or progress bar - Apple Support


If your Mac is stuck on this screen or keeps restarting

If startup never progresses beyond an Apple logo or progress bar:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.
  3. Turn your Mac back on. 
  4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all nonessential accessories from your Mac, including printers, drives, and USB hubs. You could have an issue with one or more of those devices or their cables. 
  5. Turn your Mac back on.
  6. If the issue persists, once again press and hold the power button until your Mac turns off. 
  7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
  8. If the issue persists, reinstall macOS from macOS Recovery.

If you need help, contact Apple Support.



MacBook Air will not start up. Got apple logo then blank screen

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