You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

shaggy35 Author

Level 1

5 points

Apple ID - cannot reset mac, asking for old email password

So I am trying to reset my mac.

Firstly it asked for my current apple id and password, all good. Then it asks me to sign out of Find My Mac - here it presents an old email address and asks for the password. I have tried all combinations of password to no avail. When I try and retrieve/reset the password for the old email address it says that it is 'not a valid Apple ID' - so I'm stuck!

I never thought I had any duplicate apple id but I have used the old email address in the past as my main apple email address.

Any ideas?

Posted on Aug 6, 2023 1:39 AM