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Level 1

5 points

I got my new iPhone but didn't receive the trade in kit

I've got my new phone but still didn't receive the trade in kit so I can sent my old phone. When the kit should arrive or what should I do?

[Edited by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on Aug 6, 2023 2:59 AM

Top-ranking reply

Level 10

472,227 points

Posted on Aug 6, 2023 9:12 AM

My trade-in kit arrived 2 or 3 days after my new iPhone.

If yours doesn't arrive, try calling an Apple Sales Specialist at 1‑800‑MY‑APPLE to see what they recommend.

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