You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: JMJF1
JMJF1 Author
User level: Level 1
4 points

Monterey 12.6.8 crashing MacBook Pro (early 2015)

Every time I try and update to macOS Monterey 12.6.8 my MacBook crashes. I’ve done all the Diagnostics (all ok), restart in Recovery (FirstAid all ok) but whenever I try and update to 12.6.8 - my MacBook crashes / rainbow wheel of death shows up / screen goes black. Then either takes an age to restart, or I have to force a restart.


Even trying to back up, crashes my MacBook. Anything longer than about 10 mins of MacBook being on, it hangs and crashes.


I’m at my whitsend, backing up all docs manually onto an external hard drive in case I have to wipe everything and start again, but is this happening for others?


My current macOS on “About This Mac” already says 12.6.8 so not sure why it’s wanting to update with a 11.5GB download…! HELP. Pleases and thank yous!

Earlier Mac models

Posted on Aug 7, 2023 2:24 PM

Reply
Question marked as Top-ranking reply
User profile for user: tbirdvet
tbirdvet
User level: Level 6
14,182 points

Posted on Aug 9, 2023 4:46 PM

May be time for a new Mac. This report indicates failing battery and hard drive. Make a backup ASAP and start to find a new Mac. Your Mac is going on 8 years old. It is possible that one of the apps that is loaded is aggravating the issue but I cannot tell for sure which one it would be but not important if your Mac is about to die. I would run a hardware diagnostic check.

Use Apple Diagnostics to test your Mac - Apple Support


View in context

Similar questions

5 replies
Question marked as Top-ranking reply
User profile for user: tbirdvet
tbirdvet
User level: Level 6
14,182 points

Aug 9, 2023 4:46 PM in response to JMJF1

May be time for a new Mac. This report indicates failing battery and hard drive. Make a backup ASAP and start to find a new Mac. Your Mac is going on 8 years old. It is possible that one of the apps that is loaded is aggravating the issue but I cannot tell for sure which one it would be but not important if your Mac is about to die. I would run a hardware diagnostic check.

Use Apple Diagnostics to test your Mac - Apple Support


Reply
User profile for user: JMJF1
JMJF1 Author
User level: Level 1
4 points

Aug 11, 2023 6:00 AM in response to tbirdvet

thank you for your help - I've already run the Apple diagnostics and everything is running fine, no flags about the battery or hard drive weirdly; this has only happened ever since I got my new iPhone 14 Pro and had to update my software to try and back up the phone - which I still can't do. Battery is ok, it's been needing some attention for a while but is ok. I can't even do a backup via Time Machine, as laptop crashes... #deepsigh

Reply

Monterey 12.6.8 crashing MacBook Pro (early 2015)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up