While I’m listening to music on iPhone call sounds don't work.

RandiKElisson Said:

"Phone call audio: i have the iPhone 13 max with the 16.6 software. If I receive a phone call while I’m listening to music and i answer it it doesn’t work. The person on the other end and my end there is no sound and I end up having to shut my phone off and turn it back on to for any phone calls to work. Any ideas or tips and tricks? Thanks in advance"

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Troubleshooting iPhone Audio:

I. Use These Links:

• Volume Output: If you Can't Hear a Person on a Call or Voicemail or if the Sound isn't Clear on your iPhone - Apple Support

• Volume Input: if your Microphone isn’t Working or People Can’t Hear you While you’re on a Call -Apple Support

• If Neither is of Success: Contact Apple Support

also...



II. Report this to Apple:

Do your part: Let Apple know what is going on here. Provide them with feedback on this. They may not get back to you directly, but the more feedback they received on this, the more they will know what is going on, and what needs to be fixed in updates to come.

1. Go Here: Feedback - iPhone - Apple
2. Comment: on when you came across this issue, and how you have troubleshot it, thus far. Include the URL of this post: call quality on iPhone SE - Apple Community
3. Select: "Bug Report" for the "Feedback Type"
4. Proceed from there aw necessary