At The Apple Store I bought a brand new iphone13 and within 3 weeks the black screen started and is now happening on a regular basis. How can Apple be selling these phones at these prices when I see a community of apple users having this black screen problem. Emergency situations and you get a black screen horrible. What is the solution? Not impressed apple.
To see if it's a temporary glitch, try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
If the issue still persists, since your device is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
To see if it's a temporary glitch, try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
If the issue still persists, since your device is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
WeeBeeSurf wrote:
At The Apple Store I bought a brand new iphone13 and within 3 weeks the black screen started and is now happening on a regular basis. How can Apple be selling these phones at these prices when I see a community of apple users having this black screen problem. Emergency situations and you get a black screen horrible. What is the solution? Not impressed apple.
And there a millions of iphone 13 user who don't have this issue. Do a force restart.
Thank you Guido. I have been doing this for the past week…thank you. Looks like I need to go in anApple shop.
1 month new iPhone 13 black screen
