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Akram001 Author

Level 1

4 points

Why am I unable to turn on and use Face ID?

I try to turn on face ID, but it won’t allowed me

[Re-titled by Moderator]

iPhone 11 Pro, iOS 16

Posted on Aug 14, 2023 3:57 PM

Top-ranking reply

Niel

Level 10

731,363 points

Posted on Aug 14, 2023 3:59 PM

This is generally a hardware issue. If the unit's on an OS version older than 16.6, you might be able to fix it by updating it from a computer or the Software Update function in Settings; otherwise, contact Apple Support.

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Why am I unable to turn on and use Face ID?

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